Support
Tell us what’s happening
Every request goes to a person. We aim to reply within one business day, Australian Eastern time.
How can we help?
What support covers
Whether your data imports and displays correctly — files that will not read, products that will not appear, zones that do not draw, and faults in the application.
What it does not
Whether a fall zone, impact area or clearance is correct. We never edit or adjust manufacturer safety data — if a figure is wrong in the source, the fix is in the source. We will always tell you what your files do and do not contain.
For billing questions, see pricing and the terms of service.