Terms of service

Park Plan reproduces geometry as published by the manufacturer in the source documents identified in the output. It does not compute, infer, verify or certify safety geometry, and it does not assess compliance with AS 4685, EN 1176 or any other standard.

Where a product’s source files contain no impact area, free space or falling space, Park Plan records that absence and says so in the output. It does not estimate, inset or otherwise construct a zone that the manufacturer did not publish.

If the data or information you upload conflicts, Park Plan flags it in the product checker for approval by the account holder before those products reach the canvas. Flagging a conflict asserts nothing about which source is correct. Deciding which figure is right is your responsibility.

A design produced in Park Plan is not a compliance certificate and must not be presented as one. Responsibility for compliance rests with the designer, the manufacturer and the certifier, as it does without Park Plan.

You must give accurate information when you sign up, keep your sign-in credentials secure, and tell us promptly if you believe an account has been used without authorisation. Each seat is for one named person. You are responsible for what the people using your account do with it.

Accounts are reviewed before approval. We may decline an application, and we will tell you if we do.

Prices are those published on our pricing page at the time you subscribe. A subscription begins when you subscribe and is billed monthly in advance. You can cancel at any time. A marketplace subscription is per organisation and includes one seat; each additional person in your account is charged as an extra seat at the published seat price. Seats are counted from the people in your account, and a seat you remove takes effect as described below.

There are two company prices, set by your account type. Manufacturers and suppliers of products pay the marketplace price; service providers without products (for example, inspectors, maintenance contractors, installers and consultants) pay the lower service price. Landscape architects, councils, schools and other buyers pay nothing.

You add and remove seats by adding and removing people in your account. A seat you add is available immediately; a seat you remove takes effect at the end of the current billing period. Payments are processed by Stripe, and we do not hold your card details.

We will give you at least thirty days’ written notice before any price change, and you may cancel before it takes effect without penalty. Where we offer part of the service free during early access, we will give the same notice before it becomes chargeable.

Every supplier account is free until 31 March 2027. There is nothing to pay and no card to enter before then, and seats are unlimited during that period. After that date the published price applies, with the notice in clause 3.

Separately, a limited number of suppliers are offered a founding place, which is not a price: it means Park Plan sets the account up and loads the range for them. Park Plan decides who is offered one, after a conversation. There is no form that grants one, and signing up does not put you in a queue for one.

Where we load a range for you, and at your request, Park Plan sets your account up and loads your range from material you have already published or sent us. We reproduce what that material says; we do not write figures it does not contain. Everything loaded is yours: you can change it, hide it or remove it at any time, and clause 6 applies to it as it does to anything you upload yourself.

Nothing here obliges you to keep a listing. You can cancel under clause 5 whether or not you are on an offer.

You may cancel at any time, from the billing portal or by contacting support. Your subscription then runs to the end of the billing period you have already paid for and does not renew. We do not pro-rate a partial month.

You can export your own data before your access ends. We keep it for thirty days after cancellation so an account can be reinstated, then delete it.

We may suspend or end an account for non-payment after written notice and a reasonable opportunity to fix it, or immediately for unlawful use. If we end your subscription for any other reason, we refund the unused portion of what you have paid.

Nothing in this clause limits your rights to a remedy under the Australian Consumer Law.

Your drawings, models, product data, project designs and images remain yours. You give us the licence we need to host, process, convert and display them so that we can provide the service to you and to the people you make them visible to. Nothing more.

You must have the right to upload whatever you upload.

Some customers build their own library from other manufacturers’ files so they can design with products they did not make. Anything you upload that belongs to someone else stays private to your account. Park Plan does not put it in the marketplace, does not make it available to other customers, and does not send it to the company whose product it is.

You decide who can see your own products and prices. Park Plan does not change those settings.

The Park Plan software, its interface and its documentation remain ours. You may use them for your own business while you subscribe. You may not resell, sublicense or copy the software itself, or use it to build a competing product.

Support covers whether your data imports and displays correctly: files that will not read, products that will not appear, zones that do not draw, and faults in the application.

Support does not cover whether a fall zone, impact area or clearance is correct. Neither we nor anyone working for us edits, adjusts or corrects manufacturer safety data. If your data is wrong in the source, the fix is in the source.

We aim to respond to support requests within one business day, Australian Eastern time.

We work to keep Park Plan available but do not promise uninterrupted service. We will give reasonable notice of planned maintenance where we can.

Each party indemnifies the other against claims by a third party arising from its own breach of these terms, its own unlawful act, or its own infringement of someone else’s intellectual property.

You also indemnify Park Plan against claims arising from your use of the service, from any design created in your account or by anyone using it, from files you did not have the right to upload, and from anything you or your customers do with a design, drawing or report produced in Park Plan.

Neither party is liable under this clause to the extent the claim was caused by the other’s act or omission. Each must tell the other promptly about a claim and allow it to take part in defending it.

Park Plan supplies software that reproduces what manufacturers publish. It does not design, certify, inspect, install or supply playground equipment. To the maximum extent the law allows, Park Plan is not liable for anything created using it — any design, drawing, report, figure or quote — or for any decision made on the basis of one, or for any playground, equipment, work, product or service you or anyone else supplies to your customers.

Otherwise, and including for negligence, each party’s total liability to the other under or in connection with these terms is limited to the fees paid in the twelve months before the claim arose.

Neither party is liable to the other for loss of profit, revenue, anticipated savings or business opportunity, or for loss or corruption of data.

Where liability cannot lawfully be excluded or limited, it is limited to re-supplying the service or paying the cost of re-supply.

How we handle personal information is set out in our privacy policy, which forms part of these terms.

We may update these terms. If a change materially affects you we will give you at least thirty days’ notice by email before it takes effect, and you may cancel before it does without penalty. We will not change the terms of a subscription part-way through a period you have already paid for.

These terms are governed by the law of New South Wales, Australia, and each of us submits to the courts of that state. Before starting proceedings, each of us will first raise the issue in writing and allow fourteen days to resolve it.

Park Plan, Australian Business Number 37 650 070 670. Contact us through the support page.